Refund policy
- We must receive your return within 14 days of your order being delivered.
Late Returns:
- If your approved return is received outside of our return window, a 25% restocking fee will be deducted from your store credit (for eligible items).
Non-Returnable Items: Some items are final sale and cannot be returned.
- Sale items
- Accessories
- Jewelry
- Shoes
- Swimwear
- Intimates
- Candles
- Hats
Return Requirements: To be eligible for store credit, Items must be returned in perfect condition:
- With tags attached
- Free of makeup or deodorant stains
- Free of fragrance
- Free of cigarette smell
- Free of pet hair
Denied Returns & Restocking Fees:
- Items returned that do not meet our return requirements will either be denied or will have a 25% restocking fee deducted from your store credit.
Defective Items:
- If you receive a defective item, please submit a claim on our portal within 2 days of receiving the item. The claim must include a photo of the damage. If the clothing tag is removed, the item will not be eligible for a refund or replacement. If we are not notified within 2 days of your order being delivered, the item will no longer qualify for a return or replacement.
- Styled by Ashley Brooke is not responsible for damages to clothing caused by improper care or handling, or incorrect sizing by the customer.
- The exact colors of merchandize may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects.
Checkout+:
-
Checkout+ is an optional add-on protection plan available for purchase at checkout.
- Order protection in the case that your package is lost, stolen, or damaged in transit.
- Free return label (for eligible items).
- Checkout+ must be purchased at the time of checkout and cannot be added retroactively.
- Checkout+ is never eligible for a refund.
- Checkout+ is currently available for U.S. orders only and does not apply to international orders.
- Checkout+ does not override our return policy. Items marked as final sale or listed as non-returnable are still not eligible for return, even if Checkout+ is purchased. This protection applies only to items that meet our standard return eligibility requirements.
Store Credit Processing Time: Please allow 3-4 business days for us to process your return. If your return passes our inspection, you will receive an email confirmation of your store credit.
Store Credit Expiration: Store credit will expire 1 year from the date it is issued.
Lost or Missing Packages Marked as Delivered: Once a package has been marked as delivered by the shipping carrier, it is considered successfully delivered to the address provided at checkout and ownership transfers to the customer. Because of this, we're unfortunately unable to take responsibility for lost or stolen packages after delivery is confirmed. If your package is lost of stolen, you'll need to contact UPS, USPS, or FedEx directly to file a claim. We recommend doing this as soon as possible. If you need any additional information from us to support your claim, please email us at styledbyashleybrooke@gmail.com. Please note that chargebacks are not the appropriate way to resolve lost or stolen package issues.
Pre-Orders: Once you place an order for a pre-order item, you cannot cancel the order. Upon placing an order for a pre-order item, the customer agrees to the estimated delivery date of the item.
Order Modifications:
- If you need to modify your order, please email us at styledbyashleybrooke@gmail.com as soon as possible and we will do our best to accommodate your request prior to shipment.
- If you wish to cancel your order, please also email us. Keep in mind that the only way we will process an order cancellation request is for store credit.
Charebacks: Our goal is your satisfaction. If you have any concerns or issues with your order, please contact our customer service team at styledbyashleybrooke@gmail.com. We are committed to working with you to find a fair and reasonable solution. We encourage customers to contact us directly to resolve any issues before pursuing other avenues. In the event of a chargeback, we will thoroughly investigate the claim and provide all necessary documentation to our payment processor to dispute the chargeback. We reserve the right to pursue all available legal remedies to protect our business interests. If a customer initiates a chargeback, we will deny any and all future orders from that customer including any member of the household that shares the same shipping and/or billing address.
